Notice to the Customers
01 April 2020
Dear Esteem Customers,
We trust this communication finds you well.
As you are aware, the Coronavirus (COVID-19) pandemic has caused a lot of difficulties and fear amongst everyone. Government has imposed 14-days Movement Control Order (MCO) effective from 18 March 2020 nationwide to curb the spread of the COVID-19 infection in Malaysia and has issued various guidelines/ rules to be followed to avoid spreading of this contagion rapidly. Social distancing, use of hand sanitizers / face masks and keeping watch of self-wellbeing are among them.
Under Movement Control Order (MCO) directives, Financial Banking operations, being under essential service, are to continue with all the precautions and health safety measures.
In order to follow the guidelines/ rules issued by the Government and to ensure uninterrupted banking services to our customers, we have taken various measures such as splitting our team in parts, split working from remote site. While working within the limitations of current situation, we are trying to provide you uninterrupted and best possible service to ensure that the transactions are not held up.To cope up with these limitations, we have decided to reduce our Kuala Lumpur Branch Business hours from existing 09.30 AM to 04.30 PM to 10.00 AM to 02.00 PM w.e.f. 02nd April 2020 till MCO continues.
We request you to please plan your transactions accordingly and communicate with us in case of any clarification/ assistance required.We apologize for the convenience this may cause you and hope that things will return to normal soon.
We wish you keep safe, healthy and alert.
Thanks and Regards,
(Jauhari Rajesh Mohan)
Chief Executive Officer
India International Bank (Malaysia) Berhad